What to do when you need help.

Get help! If you are in immediate danger, call 911!

If you are not in immediate physical danger, but are in a threatening or abusive environment and would like to talk to someone right away, call us anytime, day or night at 925.449.5842, or 800.884.8119.

Each year, Tri-Valley Haven receives between 3,000 and 3,500 crisis calls — that’s almost 10 calls every day, from women in need. These cries for help are handled compassionately and knowledgeably by our trained staff and volunteers, who provide not merely intervention, but also referrals to our domestic violence program and shelters, as well as to other services, 24 hours a day, seven days a week, 365 days a year.

These other services – including our Rape Crisis Center, legal clinic/restraining order service, homeless services, food pantry, and counseling services – are programs within Tri-Valley Haven’s larger circle of care, enabling clients to do more than merely heal from physical and mental abuse, but to grow healthy again and move forward positively, in both body and soul.


















The Rape Crisis Center:
Intervention. Healing. Empowerment.

Rape Crisis Center Rape is among the most violent of crimes, because it is not really about sex, but about power. And the devastating impact of that power can affect the victim for many years if she or he does not receive the emotional support or practical assistance needed to overcome this trauma.

Compounding this is the fact that rape and sexual assault are typically the least-reported of all crimes — because of fear, shame, and guilt. Often, survivors fear they won't be believed.

But victims must be heard — and believed. Rapists will be stopped. And survivors can be healed. All of which are the goals of the Haven's Rape Crisis Center.

Tri-Valley Haven's Rape Crisis Center is the only one of its kind in the Tri-Valley Area. Begun in 1981, the Center — through a group of trained volunteer advocates and staff members — addresses the emotional and practical needs of sexual assault victims, helping survivors through the emotional, medical, and legal processes following an assault.

In assisting with crisis intervention, in-person and follow-up counseling, and advocacy and referral services, the Center's advocates keep survivor information completely confidential. While interviews with police or hospital staff are part of necessary evidentiary procedures, survivor conversations with Tri-Valley Haven advocates are protected by law and cannot be brought up in court. The term "advocate" is appropriate: we are there for the survivor.


















Domestic Violence Services:
A haven for the most vulnerable.

End Domestic Violence
With 30 beds, Tri-Valley Haven's Shiloh Domestic Violence Shelter houses and supports women and their children who are victims of domestic violence. Situated in a safe and confidential location, the house provides emergency food, clothing, and personal items.

At Shiloh, in-house groups meet weekly to provide support and education about shelter living, parenting skills, life-skills training (budgeting and finances, nutrition, and health issues), family communication, and general domestic violence and addiction issues. Each resident is assigned a counselor who works with her individually during counseling sessions, and a case manager to assist her in meeting housing, legal, vocational, and financial needs.

The children of Shiloh's residents are looked after and cared for as well, as domestic violence has a different, but equally traumatic, impact on them. Working with the children and the family's case manager, a professional counselor conducts an initial assessment of each child's physical and emotional needs and then works with the mother and other staff to see that these needs are met.

Additionally, counselors teach weekly parenting classes and work with the mothers individually to help them improve their skills as parents. The Haven provides support, information, and referrals so mothers can realize their new role as single parents raising children in stable, peaceful homes.


















Homeless Services:
Shelter from the storm.

Homeless Services
Sojourner House
The Haven's 16-bed Sojourner House provides temporary shelter for homeless families in a safe, supportive environment. With separate bedrooms for family units, a stocked kitchen, three full baths, and laundry facilities, Sojourner House is the only homeless shelter in the Tri-Valley Area that accepts two-parent families, single fathers with children, and families with teenage boys. The shelter's on-site staff is available 24 hours a day, seven days a week.

Residents agree to assume responsibility for achieving the goal of self-sufficiency, and can stay at Sojourner House for up to six months (with a weekly renewable contract). They receive case management services from the shelter's staff through a continuum of care that includes counseling, childcare services, and life skills development, such as budgeting, smoking cessation, résumé writing, interview skills, nutrition and anger management.

Clients also receive assistance in securing both affordable, stable housing and a means to support themselves. Sojourner House also offers parenting classes and community transition and homelessness prevention programs.


















Repairing battered lives.

Counseling Tri-Valley Haven offers a variety of counseling and support group services in the belief that while healing is the necessary first step in re-building broken lives, more help must be made available to empower people to regain their sense of self, their sense of pride, and their sense of accomplishment.

Counseling sessions are initially free, and then available on a sliding scale. All of the Haven's programs — including our Restraining Order Clinic — take place at the Community Building. Details on any of these services may be obtained by calling (925) 449-5845.
Individual Counseling
When privacy is required or desired, we offer one-on-one therapy sessions for both adults and children, to address all domestic violence or sexual assault-related issues.
Domestic Violence Support Group
Tri-Valley Haven offers a Domestic Violence Support Group for survivors of domestic violence on Friday afternoons at 1-2:30pm in Downtown Pleasanton. Participants learn about the dynamics of these destructive relationships, and how to move toward healing in a supportive atmosphere with a Haven counselor and other group members who have had similar experiences. This group runs 8 weeks.

To sign up for the DV Group or get additional information, please call Liz at Tri-Valley Haven: 925-449-5845 x2718. Attendees must call ahead. No drop-ins please.
Sexual Assault Support Group
Tri-Valley Haven offers a Sexual Assault Support Group for survivors of sexual assault on Wednesday evenings at 5:30-7pm in Livermore. This group aims to support each participant as they discuss healthy coping skills and explore different strategies for healing. If you have been sexually assaulted and you are looking for a safe space to speak with other survivors, we encourage you to sign up for this group. This group runs 8 weeks.

To sign up for the SA Group or get additional information, please call Amanda at Tri-Valley Haven:(925) 449-5845 x2797. Attendees must call ahead. No drop-ins please.

The Food Pantry & Parenting Support (PCC):
Fulfilling the most basic of needs.

Food Pantry Each month, the Tri-Valley Haven Food Pantry distributes free groceries to more than 4,000 low-income Tri-Valley residents. These individuals represent over 500 families who are experiencing hunger.

As part of the Alameda County Community Food Bank, the pantry is authorized to distribute USDA and county emergency food. We also rely on local grocery stores, community donation drives, and individual donors to meet the needs of our clients.

In late 2002, we expanded our service area by setting up mobile service to locations near select seniors' residences in Pleasanton.

The Haven's permanent Food Pantry — located at the Mar Thoma Church, at 418 Junction Avenue in Livermore — serves as a gateway to our suite of homeless services. Call the Haven's Food Pantry for more information at (925) 449-1664.

Parents Creating Change (PCC) allows parents with children under five to discuss parenting issues and obtain information and/or referrals as needed in one-on-one sessions, offered through the Every Child Counts grant (funded by First 5 Alameda County). For more information, contact our Community Building at (925) 449-5845.


















Restraining Order Clinic

Restraining Order Clinic
Tri-Valley Haven staff and volunteers assist clients in completing the forms and documentation needed to petition the family court for a protective order. These sessions take place twice a week:

Tuesday, 5:30 PM — 7:30 PM, Britannia Business Park,
5890 Stoneridge Drive, Pleasanton 94588, First Floor Conference Room
Thursday, 2:00 PM — 4:00 PM, Tri-Valley Haven Community Building
3663 Pacific Avenue, Livermore

For more information on the Restraining Order Clinic, call Sarah, Legal Services Advocate, at (925) 449-5847.